Refund & Cancellation Policy

7 or more days before the booked camp date

You may request a full refund, or JDA credit to use towards another suitable JDA camp or session.

Between 48 hours and 7 days before

No cash refund is available, but you may request JDA credit to use towards another suitable JDA camp or session.

Less than 48 hours before

The booking is non-refundable and non-transferable.

No-shows

If a player doesn’t attend a booked day without cancelling in advance, no refund or credit is available for that day.

Illness or injury

Cancellations due to illness or injury normally follow the same policy above based on how much notice you’re able to give. JDA may make exceptions at its discretion in exceptional circumstances – get in touch and we’ll take a sensible look at it.

Early drop-off / late collection and other add-ons

Add-ons follow the same cancellation conditions as the underlying day booking they’re attached to.

7 or more days before the block begins

A full refund is available.

Less than 7 days before the block begins

The booking is non-refundable, although JDA may offer a transfer to a different block or JDA credit at its discretion.

Once the block has started

Missed sessions within the block are non-refundable.

JDA cancels a camp or block entirely

You’ll receive a full refund, or you can choose an appropriate alternative or credit instead.

JDA cancels an individual Performance Programme session within a block

We’ll provide an appropriate replacement session, or credit/refund for that affected session.

Weather or venue disruption

JDA may reasonably relocate, rearrange or reschedule a session or camp day in response to weather or venue issues. If we ultimately have to cancel and can’t provide the booked activity another way, we’ll offer an appropriate refund or credit.